What is your return policy?
We offer a 30-day happiness guarantee on all unopened products and a 100% credit on items your pet doesn't love.
Learn More →
Have a question?
We're all ears.
Whether it's a deep dive into organic kibble ingredients or just sharing a photo of your pup's latest beach day, Tide & Tail Pet Co. is here for you. Reach out to our San Diego crew for advice that's as natural as our treats.
Drop Us a LineReach Out Directly
Our San Diego-based experts are ready to assist you with order tracking, product recommendations, or sustainability inquiries.
Phone Support
(619) 555-0188
Mon-Fri, 9am - 5pm PST
Email Us
info@tideandtail.com
Office Base
123 Ocean Breeze Blvd, Suite 101
San Diego, CA 92109
Frequently Asked Questions
Quick answers to common tail-wagging queries.
How does subscription work?
Save 15% on every order when you schedule periodic deliveries. You can pause, skip, or cancel at any time with no fees.
Learn More →Do you ship outside CA?
Yes! We ship across the entire US. California residents enjoy carbon-neutral local courier options for faster transit.
Learn More →Compassionately Delivered
"Why did we choose Tide & Tail Pet Co.? Because their response time is unmatched and the level of product knowledge they possess is scientifically backed. They actually care about the eco-impact of their toys."
Tuyet Chanderdatt
Sustainability Advocate
"Incredible customer service. They helped me find a limited-ingredient food that finally worked for my sensitive cat."
Ebimo G.
"The team at Tide & Tail Pet Co. are real pet lovers. You can feel the San Diego coastal vibes in every interaction."
Valeriaa Bashist
Our Home Base
While we're an online-first company, our heart is in San Diego. Come say hi if you're in the neighborhood!
